Target

At one time this Target was a five star location. These were the years when supervisor Julian provided excellent customer service for everyone. He is no longer there and Target has taken it upon themselves to change the whole store, including eliminating most of the cashiers. Although the employees who help in the self-service area are extremely polite, many customers miss the experience of having actual cashiers. The customer service/return desk used to be very customer-centric. However, the team lead lady over-seeing that section doesn’t even say hello to customers or acknowledge their presence. In fact, you could be attempting to speak to her and she will speak over you to scold one of the part-time employees. Many of us who live or work in the area hope Corporate realizes the shortcomings and take steps to rectify them, as this was the go to shopping place.

Can anyone explain the logic behind not having a single regular checkout open on a busy Saturday morning? I had the worst experience at this Target this weekend (7/28/23). I had a lot of school supplies and other items to buy - I rarely shop at Target, other than school supplies. The store was full, and there were like 15 checkouts with zero employees in them. They were asking all customers to use self checkout. On a Saturday. With loads in carts. The line was clear across the entrance, and while it took me about 16-20 minutes to check out, spent double that in line, THREE employees (who could’ve been manning checkouts and helping alleviate this stupid issue) were standing around by the self checkout. Only one was doing anything, and she was the one stuck hearing everyone complain, poor woman. Target, this is stupid. This is a stupid problem, created by stupid management decisions. Staff the store on a Saturday, make the employees there check people out to alleviate lines and waits.

This is absolutely the worst Target I have ever shopped at. Guest Services provides zero service. I showed the woman at the service counter an offer I was sent on the Target app. I asked her if she could help me figure out why it wasn't applying to my cart, and all she kept saying was, "I don't know." I showed her the offer, and she said," I have no idea what that is. " Why are you at guest services if you don't know your services ma'am? Please explain that. I refused to engage with her any further and just left everything. I was not going to give her any further pleasure of providing zero service.

The store is a disaster a total mess. It looks like a hurricane passed by. What in the world is happening to that store. Is awful the customers place the cold food on cashiers and it sits there for a while without putting them away. No employees available and they all poor things look super stressed out.the company has less than half the employees working and they can’t handle it. Can someone tell me how I can reach corporate about this issue.